Repair service
Does your piece of jewelry have a defect, is it worn out, or did it break while you were wearing it?
Don’t worry, we're happy to take care of it!We really don’t like the throwaway mentality and believe that every piece of jewelry should be worn. And if we aren’t able to fix your piece, we will melt it down and turn it into a new favorite piece.
Please send us an email to
info@fejn.com
with the following information:
- Name of the customer
- Order or invoice number
- Photo of the jewelry thatis meant to be repaired
- Brief description of therepair request.
We will then be happy to make you an offer for the repair - and keep the spirit of sustainability.
jewelry care
In order to enjoy your fejn products for a long time, it is important to treat them with care. Please store the piece of jewelry as airtight as possible, for example in the small jewelry box that we provide with most products when you buy it. Real silver will oxidize (turn black) when it comes into contact with air. This is a natural process and can be easily cleaned: with a special silver or gold cleaning cloth, you can quickly make your piece of jewelry shine again. You can also rub satin-finished jewelry with an eraser.
To avoid other chemical reactions and discoloration, please avoid bringing your jewelry into contact with creams, cosmetics and perfumes. Contact with water should also be avoided to ensure the longevity of the products.
Our gold-plated jewelry in particular requires careful handling. Unfortunately, gold plating wears off over time, so we strongly recommend following our care instructions to ensure longevity.
repair
Is your piece of jewelry defective, faded or broken while wearing it?
No problem, we'll be happy to take care of it!
We are against the throwaway mentality and believe that every piece of jewelry should be worn. And if we can't repair it, we will melt it down and turn it into a new favorite piece.
Please send us an email to info@fejn.com with the following information:
- Name of the buyer
- Order or invoice number
- Photo of the piece of jewellery to be repaired
- Short description of the repair request.
We will then be happy to make you an offer for repairs - in the spirit of sustainability.
